Return

If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only.

All returns must be postmarked within 7 days of the delivery date. All returned items must be in new and unused condition, with all original packaging.

 

To return an item, please email customer service at thepalacerings@gmail.com.

Please send us this information:

1. Order number

2. Items you want to return

 

If you qualify for a return, we will email you a prepaid shipping label. After receiving a shipping label, place the items securely in its original packaging, and drop it off at the post office via USPS. 

There are only a couple exceptions to our return policy:

  • Shipping charges are nonrefundable. 
  • International orders are final sale. 
  • Sale items are final sale. If you choose to send these final sale item(s) back to us, we will not be issuing you a credit and are not responsible for shipping the item(s) back to you.  
  • Exchanges: Due to the fast turnover of stock, we do NOT do exchanges. Returns for store credit only, then you may reorder the correct item/size. We strongly urge you to order before or as soon as you return it, since styles and sizes sell out quickly and we don't always restock products.
  • Must be shipped back to us within 7 days of receiving your order. We cannot accept late returns under no circumstances.