The bottom line is that we want you to love your purchase, however, here are a few policies we have...
The time we need to prepare an order which is approximately 1-2 business days.
Customs and import taxes
We are not responsible for any customs taxes that are incurred to you by your country at the time you pick up your package. That is a tax that is incurred by your country and has nothing to do with Shopify, Palace Rings or the shipping charges that you pay us.
USPS First-Class Package International Service™
Expected Delivery Day: Varies by destination
USPS Priority Mail International® Padded Flat Rate Envelope
Expected Delivery Day: 6 - 10 business days to many major markets.
Priority Mail International® Padded Flat Rate Envelope shipments containing merchandise are insured against loss, damage, or missing contents up to $200.00 at no additional charge.
Estimated Shipping Times
✈ U.S. - 3-8 days
✈ U.K. - 7-14 days
✈ Canada – 18-30 days
✈ Australia and New Zealand - 15-30 days
✈ France and Germany – 10-20 days
✈ Norway, Sweden, Denmark, Switzerland – 9-16 days
✈ Italy and Russia – 20-35 days
✈ Spain, Belgium, The Netherlands – 16-20 days
✈ Israel - 10-18 days
✈ Japan - 7-14 days
✈ India, South Korea, Singapore, Hong-Kong, China – 14-25 days
✈ Egypt, South Africa – 18-25 days
✈ Other countries – about 18-25 days
🎁 Your order will come in our complimentary ring box or velvet pouch.
🎁 Orders are shipped in pretty bubble mailers.
🎁 In the event of shipping damage, please note we are not help responsible to refund your money or send another product. Damage during shipping is unlikely.
Palace Rings keeps your payment information secure. Shopify shops never receive your credit card information.
Returns and exchanges
- Damaged or defective items
- Items bought on sale or with a discount
- Digital downloads
- International orders
Request a return by filling out the return forum. Click here for more details.
We are not responsible for lost packages due to an invalid address or because of post office error. We will ship all orders with the address given at the time of payment. Any lost orders are the responsibility of the buyer and if the buyer wants a replacement, they can do so at their own expense. We are not responsible for paying the shipping on a returned package due to invalid address or post office error. We are not responsible for any packages that indicate they are delivered and yet the buyer didn't receive them.
You may initiate a(n) domestic/international inquiry online at www.usps.com/help/claims.htm.
Lost International Packages: International Inquiry and Claims Process
To initiate inquiries for undelivered or damaged articles, call the International Research Group at 800-222-1811.
You may also initiate an international inquiry online at www.usps.com/help/claims.htm.
To obtain the status of a filed claim, contact the Accounting Help Desk at 866-974-2733.
How To Find Your Ring Size
To find your ring size, click here and match one of the circles with the inside of one of your rings.
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Any other questions? No worries! Just ask, we are happy to assist!
Contact us by clicking here.