Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where are you based?

Palace Rings is based in the United States. Our shipping locations are based in Utah and Hawaii.

How much is shipping?

The best way to view our rates is to go through the checkout process and fill in your address to see what options there are. Payment info is not needed to find out your rates.

We offer free shipping on all US orders totaling $50 or more.

How long does shipping take?

Please allow 1-3 days to process your order.

United States: 3-7 business days

International: 7-21 business days

Do you ship internationally?

Yes we do! Taxes and customs/broker fees not included. 

Please Note: All pricing is in USD.

How do I track my order?

You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please email us.

Please note, we do not ship on weekends and/or holidays.

Who should I contact if I haven't received my order even though my tracking information says it was delivered?

We ship our items to you via USPS. If there seems to be a problem with your order being delivered to you or you think it’s lost, USPS is your first line of contact.

If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days - in rare cases packages may say delivered up to 36 hours prior to arrival.

We will not refund or reship packages that have been marked as delivered by the carrier.

The shipping carrier lost my package. Can I get a free replacement?

We will not replace jewelry that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of USPS.

We do not file claims on behalf of customers for missing packages.

Returns

What is your return policy?

Need to return or exchange your Palace Rings order? We offer our returns within 7 days of the delivery date. All sale items are final sale! Want more deets? Check out our full policy here.

How do I make a return?

Like our jewels, the return process is pretty dreamy. Just head over here to start a return.

How long does it take to process my return?

Your refund should be back in your account within 5-7 business days. If you have any issues or questions, please email us!

Can I exchange for a different item?

Unfortunately, we aren't doing exchanges at this time. Due to our sizes selling out very quickly.

What do I do if I receive a damaged or defective item?

Aw shoot! First off, we’re so sorry! But don’t worry! We’re here to help. Just email us a picture of the damaged item and your order number within the first day of delivery.

Jewels

What are your jewels made with?

Every Palace Rings product page lists out the materials used! We suggest checking the product's description first, but if you still have questions feel free to email our customer service team.

What ring sizes do you have?

Most of our rings are available in size 5-9. Some of our rings are available in sizes 4 and 10!

What is your size guide?

Click here to measure your ring size online.

How can I prevent tarnishing?

As a rule of thumb, we recommend keeping all of our pieces away from liquids, oils and lotions to keep the color of the plating intact.

Care instructions:

♡ To preserve your jewelry it is recommended that you keep them away from water and store them in an airtight container when they are not worn. 

♡ To clean the items we recommend using a special sterling silver cloth to clean and care for them to keep them looking new.

♡ Keep your jewels in optimum condition, sterling silver must be kept away from agents which can cause contamination such as perfume, sulphur, chlorine and hairspray.

Got anymore questions?

We would love to help, please feel free to fill out the contact form below and a memeber of our team will get back to you as soon as possible.

Contact form