FAQ

Shopping

What can I expect from Palace Rings?

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You can expect pretty rings that look exactly like princess crowns (except smaller) and many more elegant styles that look expensive, but aren't. Your order comes with a complimentary ring box. 

Do you offer AfterPay?

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Yes! AfterPay is a payment plan that lets you pay for orders $35-$1,000 in four interest-free payments instead of all at once. Shop the site like you normally would, then select AfterPay at checkout. You will be directed to the AfterPay website to register and give your payment details. If you've used it before all you need to do is login. Then you can place your order. It's sooo easy! 

What if I don't know my ring size?

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Don't worry! Our size chart is located on every product page near the add to cart button. It shows you the size circumference, and instructions on how to determine your correct size.

Do you offer half sizes?

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We don't offer half sizes at this time, but if you're in between sizes, we recommend ordering a size up. That means if you're a 4.5, order a 5. We do free returns! Choose store credit in order to not pay any additional return fees.

Jewelry Care

What are your rings made out of?

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Most of our jewelry is made with platinum plating, gold plating, and sterling silver. 

How can I prevent tarnishing?

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We recommend keeping our rings away from any liquid or lotion as a rule of thumb.

Tip: To keep your ring sparkly and shiny purchase our pink polishing cloth & you are welcome to purchase our classic velvet ring box to store your ring.

If your ring tarnishes, please note Palace Rings is NOT responsible for sending you a new one. 

Can my ring get wet?

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We recommend avoiding anything wet such as water, perfume or lotion. Contact with anything wet may cause discoloration or tarnishing.

If I receive a damaged item, can I get it replaced?

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Yes. We will happily send you a new one, please contact us with your order # and a photo of the damaged ring. We have a 1-2 day replacement policy starting from the day it was delivered. 

Shipping & Returns

Do you ship internationally?

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Yes, we ship worldwide!

How long will it take to receive my order?

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Orders are processed within 1-2 business days (M-F) upon placement of order. During the busy holidays, processing times will be higher.

United States: 3-5 business days

Canada: 10-15 business days

International: 7-21 business days

If you need faster shipping please choose priority shipping option at checkout.

What do I do if I never received my order?

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You’re always welcome to contact Palace Rings for questions regarding shipping time and we’re happy to provide an estimate but please note we cannot guarantee delivery dates. Once the order has arrived at the post office, Palace Rings is NOT responsible for shipping delays, or lost or damaged packages. Once the package is in the mail it’s out of our hands (literally & figuratively) unless it is returned to us. You’re always welcome to contact your local post office with your tracking number to get the most up to date info on your package.

What's your return policy?

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We want you to be happy with your order so we offer free returns for store credit (only) within 7 days of your delivery date. Just click here to get started.

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