Returns

Need to return your Palace Rings items? No matter the reason, we're here to help you. We offer our princesses returns within 7-20 days of the delivery date! 

If you return your order within 7 days of delivery date, you have options!

✨ Store credit so you can save for later minus, $4.50 pre-paid shipping label
✨ Refund on your original payment method minus, $4.50 pre-paid shipping label

If you return your order within 20 days of delivery date, you still have options!

✨ Half refund of store credit minus, $4.50 pre-paid shipping label
✨ Half refund on your original payment method minus, $4.50 pre-paid shipping label

 

There are only a couple exceptions to our return policy:

✨ Sale items are final, but don’t worry—you can give them away to someone else or sell your items online!
✨  Polishing cloths, ring boxes, gift wrapping, free items with purchase, mystery bags, luxury bags can't be returned once bought. We hope you understand!
✨ All items must be in good condition. If not, we have the right to refuse your return, and we are not responsible for shipping the items back to you. 
✨ Black Friday/Cyber Monday sales are final sale.
✨ All international sales are final.
✨ If for any reason you do not use our pre-paid return label and send it back to our address yourself - we are not responsible for it.
✨ No exchanges!
✨ Shipping fee's are non-refundable.   
 

To get your return started, here’s what to do:

✨Step 1: Log in to our online return portal HERE with your order number and email address
✨Step 2: Choose the product(s) you want to return
✨Step 3: Decide which return option sounds the most perfect for you
Still have questions?
Feel free to email thepalacerings@gmail.com

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