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FAQ

Corporate

How can I find out how to sell Palace Rings products in my store?

Where can I purchase Palace Rings products?

How can I advertise with Palace Rings?

Where can I leave reviews?

Shopping

Is gift packaging available?

What happens if a product is out of stock?

What are my payment options?

Shipping

What are my domestic shipping options?

What are my international shipping options?

Where can I ship my order?

How can I track the status of my order?

How long will it take for my order to be processed?

What if I think my order is lost?

How can I file a domestic claim?

How can I file an international claim?

How do I cancel my order?

Can I change my credit card after placing an order?

Can I change my shipping address after placing an order?

Can I change my item/size/quantity/color after placing an order?

How are customs and/or import taxes handled?

When will my order be delivered?

Returns

What are your return policies?

What are your exchange policies?

Jewelry

What can I do if the ring I purchased turns my skin green?

Are your rings real?

I can't find my size. Can you custom-make it?

What kind of gemstones are used?

Can I alter the size of my ring?