Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.

Pricing

You can select your preferred payment method at checkout. We accept secure payments for both domestic and international customers via credit cards, debit cards & PayPal. We also offer payment plans such as Afterpay, Quadpay, and Klarna.

All products on our site are sold in U.S. Dollars (USD). If you would like to use your own currency, scroll to the bottom of our website to convert the prices.

Don't worry, your information is protected at all times! The details provided to Palace Rings will not be forwarded to any third parties under any circumstances.

Returns

The process is pretty simple! Head over to our returns center, enter your order number and email address and select the items you would like to return.

We do apologize if you received a damaged or defective item. Please email us immediately for a replacement!

Shipping

United States: Please allow 24-48 hours for us to prepare your order and 5-7 business days for shipping.

International: Please allow 24-48 hours for us to prepare your order and 7-21 business days for shipping.

We do! We ship internationally via USPS. 

International taxes might be applied depending on your country's taxes policy. 

Customs duty is calculated as a percentage of the customs value of the goods. The percentage or rate varies depending on the types of goods. 

Please note that we cannot take responsibility for any import charges incurred during delivery into your country. 

Import duties and taxes are the responsibility of the customer.

The best way to view our rates is to go through the checkout process and fill in your address to see what options there are. Payment info is not needed to find out your rates. We offer free shipping over $30 (applies to U.S only.)

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information.